FAQs
URBAN COMPRESSED SOFAS FOR DEALERS
Last Updated: August 2025
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Compliance & Cost
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1. What EU certifications do your sofas carry?
All compressed sofas carry:
CE Marking (EN 12520/12521)
DoC (Declaration of Conformity) to CPR 305/2011
BS 5852 fire resistance (Crib 5 tested)
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2. How to access pricing?
Request exclusive dealer portal login via Contact page or henry@urblive.com to:
View real-time FOB/DDP pricing
Configure MOQ-based discounts
Download compliance documentation
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3. What is your MOQ?
Standard orders: 50 units (mixable across different SKUs)
New dealers: Trial order 10 units at 5% premium (mixable across different SKUs)
*FCL optimisation: 200-400 units/40HC container*
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Logistics & Quality
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4. Delivery Timeline
Production Lead Time: 15 Working Days
Orders ship within 20 working days after payment confirmation.
EU shipment:
Sea Freight: 35 days, port to port or warehouse
China-Europe Rail: 25-35 days
Air Express: 5-8 days
Other destinations:
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Sea Freight: 20-35 days depends on destination
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5. Door-to-door delivery?
Included in all EU shipments:
Last-mile delivery to warehouse coordinates
Appointment scheduling via digital portal​
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6. Return & Refund Policy
Zero-Risk Quality Guarantee:
30-day defect reporting window
Full refund/replacement + return logistics covered
Exclusions: Non-quality issues, buyer-caused damage
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7. Shape retention after compression?
Testing done:
compression cycles tested
Recovery time: complete recovered after 72h unpacked
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​Customisation & Support
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8. After-Sales Response
Escalation Protocol:
Tech support: <24h response
Replacement parts: Being arranged in 72h
Major claims: On-site inspection available​
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9. OEM/ODM - Custom Design Service
Full OEM/ODM support:
Material customisation (150+ OEKO-TEX® fabrics)
Dimensional adjustments (±25%)
Branded packaging
ODM 3D prototype within 10 working days
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Samples & Payments
10. Sample Orders
Sample cost: 30% premium to dealers unit price (deductible from bulk order)
Lead time: 10 days, sent via DHL/UPS Express
Custom samples: Available with €150 development fee
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11. Direct Purchase Policy
Currently serving authorized dealers only. To apply:
Submit business license via dealer application form
Schedule video consultation with account manager
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12. Bulk Production Timeline
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13. Sample Orders
Sample cost: 30% of unit price (deductible from bulk order)
Lead time: 7 days via DHL Express
Custom samples: Available with €150 development fee​​​​​​​​
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14. Post-Payment Process
Day 0-1: Order confirmation + proforma invoice
Day 2-4: Production scheduling notification
Day 5: Live production tracking access
